Iwatsu
Iwatsu has established a long-standing reputation for legendary reliability and flexible applications that adapt to and grow with your unique business requirements. As a 70-year industry leader and pioneer of many firsts in the telecommunications industry, Iwatsy is a manufacturer, developer and provider of business telecom systems specifically for the North America market.
Communication Systems
Iwatsu Enterprise 4.0 Communications Server
The Iwatsu Enterprise 4.0 Communications Server utilizes QuadFusion™ Technology to fuse the four dominant communication protocols onto one platform. SIP, VoIP, TDM, and H.323 can be used alone or in tandem, making the Iwatsu Enterprise 4.0 a truly versatile system. And the Iwatsu Enterprise 4.0 Communications Server operates as a true media bridge gateway that converges and transmits both voice and data traffic.
That’s the Iwatsu Enterprise 4.0 advantage:
- Versatile platform that supports SIP, H.323, VoIP and TDM alone or in any combination
- SIP provides a direct interface to Iwatsu Enterprise TOL, Iwatsu's unified communications platform, which eliminates the need to purchase analog voice cards
- Converges voice and data traffic for higher cost-savings, fewer hardware requirements and more flexible bandwidth usage.
- Reliable modular design allows small companies to grow up to 1024 ports with add-on features and applications.
- Integrates with applications including transparent networking, unified communications, contact center solutions, in-building wireless and more.
- My ECPhone allows station users to change features easily from their PC.
- Remote IP stations can access the ECS through an internet-mode (non-VPN connection).
- Automated Call Distribution (ACD) Enhancements to ECS 4.0 include Group Park, Transfer to Park, Call Record, and Day/Night Mode.
IP Networking
With the power of VoIP (voice over IP) technology, your main and remote offices and even remote workers can communicate like they’re under one roof.
In an IP network, a Dallas office can simply transfer or make intercom calls to an office in Japan. VoIP exchanges both your voice and data traffic between locations using IP addressing, enabling separate offices to stay connected and communicate more effectively.
And because IP networking dynamically allocates available network resources based on user demand, it not only cuts connectivity costs, but also utilizes bandwidth more efficiently. Plus, since IP networking connects decentralized offices in one network, businesses can also reduce charges for long-distance calls.
Transparent IP Networking
- Iwatsu Enterprise IP Networking lets you communicate with 100% feature transparency between separate office locations anywhere worldwide; supports up to 1024 ports.
- Creates a “campus” environment; separate offices are connected in one network and share 100% of the same system features and applications.
- All system features and unique applications are shared from one main system – reduces hardware, software and maintenance costs at individual sites.
- Call transfers and intercom calls between locations make exchanging information more efficient and cost-effective.
- Centralized automated attendant enables callers to call one main number and be routed to any extension/voice mailbox within the network.
- Home office or remote workers can connect to the network and communicate with the same 100% feature transparency from anywhere offsite via an Iwatsu Enterprise IP phone.
- Remote updates and changes are easily made to one main system instead of maintaining multiple systems.
- Local survivability ensures all networked systems stay independently functional during any connectivity problems.
Conventional IP Networking
- Connects separate office locations to communicate with extension dialing and intercom calling.
- Centralized automated attendant enables callers to call one main number and be routed to any extension/voice mailbox within the network.
- Reduces long distance charges between separate offices.
- More flexible and efficient connectivity than conventional E&M networking.
- Systems at each office location operate individually with their own features, applications and administration.
Business Telephones
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Iwatsu Enterprise Platinum Series Phone
The Iwatsu Enterprise Platinum Series Stations have been developed to bring QuadFusion™ technology to your fingertips with an intuitive award winning design.
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Executive IP Phone
Lets offsite workers communicate anywhere worldwide with in-office system features.
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Enhanced IP Phone
The Enhanced IP Phone, available in black and platinum gray, offers users a more flexible and cost-effective form of communicating.
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PC Attendant 2.0 
PC Attendant 2.0 is a software application that works in unison with one Iwatsu Enterprise Communications Server station, and facilitates placing, transferring, and holding calls through the PC.
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Executive Digital Phone
An advanced version of the Enhanced station complete with enhanced features.
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Omegatrek
Get the feature access and functionality of your digital desktop phone in a portable 3.7 oz. handset.
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Digital Cordless Phone
Increases mobility with seven times the range of a traditional cordless phone.
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Standard Digital Phone
Provides practical features required on a daily basis.
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Attendant Position
Executive phone converted into receptionist position for convenient call processing.
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Attendant Console
A single desktop station that simplifies call handling for receptionists.
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Digital Doorphone
Cost-effective building security that requires visitors to make an intercom call to gain entrance.
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Messaging
Iwatsu Enterprise TOL Messaging System
Voice Mail / Automated Attendant / Unified Communications
One-Stop Unified Communications
Iwatsu Enterprise TOL 7.0 simplifies office communication with enhanced mobility, integrated presence and unified messaging. This one stop platform simplifies business communication: whether it's delivering messages to mobile workers or automatically redirecting calls with intelligent call filtering, Iwatsu Enterprise TOL 7.0 provides control and access anywhere, anytime.
Integration
- Presence Management has evolved beyond a user defined status (i.e., In a Meeting, Out of the Office, On Vacation). User status and the corresponding call control are automatically synchronized with each user's Microsoft® Outlook® Calendar.
- Get detailed incoming call screen pops of contacts saved in CRM applications. Integrates with Microsoft® Outlook® 2003, ACT® 2005, Goldmine® 6.5, Maximizer® 6.0 and applications using Active X.
- Iwatsu Enterprise TOL can use Session Initiated Protocol (SIP) to integrate with the Iwatsu Enterprise-CS system, eliminating most analog port hardware, reducing cost and increasing deployment flexibility.
- Voice Activated Dialing from corporate directories and Microsoft® Outlook® personal contacts with Virtual Assistant speech access.
- Use a wireless device with a WAP-enabled browser to access the Unified Communications portal to check email and voicemail.
- Integrates with any SMTP/POP3/MAPI compliant email package: Microsoft Exchange® 2003, Lotus Notes® 7.0, Novell GroupWise® 7.0, and web email accounts.
- SMART TAG - Right-click on a phone number in any Microsoft® Windows® application or browser to dial it directly.
Mobile Link
- Access a fully web-based client manager using the most popular Symbian® and Pocket PC® mobile devices. In addition to full presence control via the cell phone, email and voice messages are managed in real-time-just as they would be from the desktop.
Mobility
- Remotely access all voice and email messages from a phone, PC or wireless device.
- Use the Follow Me feature in the new locations based design to build and assign a directory of numbers for the system to ring.
- Retrieve callers leaving a voice message, or redirect ringing calls to another extension.
- Utilize Mobile LinK, the newly developed Unified Communications applet, to remotely access the Iwatsu Enterprise-CS features from popular Symbian® or Pocket PC® phones.
- Use LanTalk, an internal instant messaging application, to communicate with contacts from a PC or any compliant WAP device such as a mobile phone.
- Administrators can conveniently record and change system greetings, menu options and announcements from anywhere.
Presence
- Route calls based on caller ID, time of day, call type, account codes and more.
- Synchronize appointments in Microsoft® Outlook® calendars with customized availability rules and redirect incoming calls accordingly.
- Quickly see the status of collegues and their availability – even mobile workers – with the new Mobile LinK software.
- Use Assign My Calls feature to easily redirect calls to another extension or group of contacts when unavailable for extended periods.
- Use availablity filters to further customize availability and even redirect incoming calls based on call origin.
- Receive notification when "busy" users become available.
Messaging
- Use Automatic Speech Recognition (ASR) to connect incoming calls with directory listings.
- Create and assign custom menu options and personal voicemail greetings for callers.
- In addition to the auto attendant, ASR can be used for other functions like composing, replying, forwarding messages and dialing contacts.
- All system voice prompts, ASR and text-to-speech are supported in English. Additional languages like Spanish and French, as well as Dutch, Italian and German are optional.
- Easy and quick access to corporate instant messaging, presence management, message control, callback options and more from Microsoft® Outlook®.
- Forward faxes* to an email inbox, printer or nearby fax machine from any phone or PDA. (* Fax services may require additional hardware.)
Omega-Voice VMI
Voice Mail/Automated Attendant System
With Omega-Voice VMI, your voice mail and automated attendant work together in one system. The automated attendant lets you customize automated company greetings and user-friendly menu options that route callers directly to individual extensions and voice mailboxes.
A versatile messaging solution for small and large businesses, you save the hassle of handling routine calls while benefiting from flexible message management tools. Plus, when your system requirements grow, Omega-Voice VMI can even migrate with you to other ADIX systems.
Time-Saving Automated Call Processing
- Customize company automated attendant greetings and menu options
- Remotely access and customize your VM/AA greetings
- Save the hassle and time dedicated to handling routine calls
- User-Friendly Voice Mailbox Tools
- Versatile solution for small and large businesses:
- Provides up to 50 voice mailboxes / 10 hours message storage (on an ADIX-VS system)
- Provides up to 600 voice mailboxes / 300 hours of message storage (on an ADIX APS system)
- Record conversations or conference calls to your voice mailbox
- Distribute voice messages to multiple voice mailboxes simultaneously
- Receive notifications of office voice messages to your cell phone
- Flexible system expandable from 4 to 8 voice mail ports
Wireless
Omegatrek Wireless Communications System
Remain accessible for business calls, even away from your desk. Unique to Omegatrek, you get the feature access and functionality of your digital desktop phone in a portable 3.7 oz. handset. Communicate anywhere in your facility with ADIX system features such as transfer, hold, conference and voice mail access.
Omegatrek can provide more than 1,000,000 sq. ft. of flexible in-building coverage as it operates on base stations located throughout your facility. Wherever your schedule requires you to be, Omegatrek enables you to remain accessible and in-touch.
- Remain productive and accessible even away from your desk
- Transfer calls and access voice mail while roaming your facility
- Program 500 speed dial numbers and multiple ring tones
- Talk hands-free with an integrated headset jack
- Customize your handset with programmable multipurpose keys
- Get more than 1,000,000 sq. ft. of flexible in-building coverage
- Support Omegatrek at remote locations from the local end
- Secure your calls with voice scrambling technology
Contact Center
Iwatsu Enterprise ACD
Whether you have a large contact center or just a handful of customer service reps, Iwatsu Enterprise ACD is packed with features geared toward helping you more efficiently process customer calls.
For even more efficient call control, TASKE® contact center software can be added to your Iwatsu Enterprise ACD application to simplify and maximize contact center operations
Helpful Agent Features
- Wrap Up - Allows a set time to wrap up notes or enter data before answering the next call.
- Help - Alerts a supervisor to silently monitor, record or coach an agent on an important or difficult call.
- Not Available - Indicates an agent is temporarily unavailable and prevents calls from ringing to that station.
- Screen Pops - Instantly pops up the customer files of an incoming caller to an agent's PC.
- Call Identity - Tracks the source, type or result of a completed call by entering a 3-digit key code.
Convenient Supervisor Features
- Monitor an agent call and even interrupt or silently coach agents using the Whisper Page feature
- Login and monitor up to 250 agent call groups simultaneously
- Monitor agents while roaming the contact center using the Omegatrek wireless handset
- Receive instant screen pops of customer files to your PC on incoming calls
Automated Call Processing
- Customize automated company greetings, menu options and directories
- Allow callers to speak menu/directory selections using voice-activated call routing
- Route calls based on caller ID, time of day, call type, account code and more
- Pre-record custom in-queue messaging and on-hold announcements
- Conveniently make changes to greetings and menu options from anywhere offsite
- Program the system to automatically add agent groups during heavy call volumes
Contact Center Network
- Network multiple offices to operate as one transparent contact center
- Provide one main number and route callers to any extension or ACD group within the contact center network
- Work remotely with seamless access to contact center features via an IP phone
- Offer more flexible work arrangements and extended support in more time zones
Contact Center Management Tools
Real-Time Monitoring
- View activity of all contact center agents and queues in real-time.
- Monitor real-time performance to maximize and maintain high customer service levels.
- Set warning and critical service thresholds and alarms on agents and queues.
- Customize color-coded real-time view of agent state to highlight critical situations.
Historical Reporting
- Choose from over 150 reports detailing agent, queue, extension and trunk activity.
- Replay historical ACD activity to help analyze and forecast contact center operations.
- Schedule automatic printing, emailing and exporting of reports for a defined time period.
- Perform a cradle-to-grave analysis on any call using Call Visualizer.
Remote Contact Center Monitoring
- Monitor your business in real-time from anywhere via a web browser.
- Access real-time contact center statistics, historical reports and replay historical activity anytime, anywhere.
- Configure your own portal to display information that is important to you.
- Remotely manage contact center from a single browser session.
