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Tadiran
With employees and partners all over the map, you need state-of-the-art networks that provide robust, reliable communications. Your company's growth and survival depend upon improving collaboration between remote locations, while reducing communications expenses overall.
The "Emerald ICE" for Small Businesses
Powerful, scalable technology at an extremely affordable price.
The Emerald Integrated Communications Exchange (ICE) is a fully integrated digital phone system loaded with sophisticated features. The Emerald ICE paves the way for your future by combining functionality and value, allowing you to add new capabilities and capacity as your business needs grow.
Tailor the System to Custom Fit your Business
The digital Emerald ICE key system enables you to handle 6 CO Lines, 10 Digital Stations, and 2 Analog Ports, with the ability to expand to 24 CO Lines, 46 Digital Extensions, and 18 Analog Ports. With hundreds of standard and advanced features, it is ideally equipped to help your company process and manage your telecommunications requirements professionally and affordably.
The Emerald ICE comprehensive feature set includes:
- Integrated voicemail
Eliminate worries about losing calls or missing opportunities with Tadiran? Emerald ICE advanced 8-port voicemail featuring auto attendant, dial by name directory, and flexible message handling. You get all this and a whole lot more without sacrificing any digital or analog extension ports!
- Audio Help User Guide
Increase productivity by quickly locating the specific features you are seeking at the simple touch of the help button on the telephone. The Audio Help User Guide guides you through the many features of the Emerald ICE with intuitive audio voice prompts, eliminating valuable time spent searching through manuals.
- Caller ID
See who is calling every time with caller ID information displayed on telephone sets.
- Answering Machine Emulation
Listen to a caller leaving a voice message with the ability to retrieve the call while the message is being left.
- Recording Capabilities
With the optional voicemail system, all calls can be recorded and stored in your personal voice mailbox.
Learn More About The Features
Communications Systems
Our Coral IP-enabled servers allow you to add functionality and capacity as your business needs change and grow - helping to minimize your total infrastructure cost over time.
Coral IPx allows you to take advantage of IP telephony without sacrificing the functionality you need, such as ACD and call center applications, integrated voicemail and wireless capabilities.
The forward and backward-compatible Coral IPx packs all the power and flexibility of the Coral® system into modular units that can be rack, floor or wall mounted.
Each model can be used as a traditional switch, a VoIP telephony server or both - adapting easily as your company's needs change. Scalable from a few wired endpoints to more than 4000, the Coral IPx migrates telephones, trunk and station cards, voice messaging, database and common control elements from the smallest to the largest system.
System Highlights:
- Provides all the features, capabilities, interfaces and terminals of the Coral communication server
- Provides built in voice/data convergence
- Optimizes space utilization through extensive configuration flexibility
- Fits 19" and 23"-racks, including racks designed to earthquake area requirements (wall mount - IPx 500)
- Provides AC and DC input power supply in every shelf
- Enables connection to E1, T1, PRI, LAN through back-facing RJ45 connectors (future)
- Enables installation in existing standard racks (excluding IPx 4000)
- Allows expansion shelf to be located at remote site (IPx 4000)
FlexSets
Digital telephones to complement your Coral system.
Available in several models with a wide range of features and options, FlexSets are true information terminals offering versatility and flexibility. From 6 to as many as 148 user-defined buttons give users virtually unlimited power to define individual preferences. The optional liquid crystal display presents caller and calling-party information, and when using a FlexSet with soft-keys, the display changes to show applicable feature options for one-touch activation. The hot-dial keypad and handsfree speaker permit fast on-hook dialing, and the highly visible message waiting indicator announces new messages.
Additional Information
Standard Features
- Multi-line
- Full speakerphone
- System-wide feature buttons
- User-defined buttons
- Hot-dial keypad
- Message waiting light
- Headset compatible
- Adjustable ringing volume, cadences & tones
- Choice of pearl white or charcoal grey matte finishes
- Choice of custom faceplates
- Desk or wall mountable
- Hearing aid compatible/ volume control (HAC/VC)
- ADA (Americans with Disabilities Act) compliant
- Range Limit = 3,500 feet from cabinet
- Handset/headset disconnect feature (HDF) (FlexSet 120S and 280S only)
Optional Features
- LCD 2-line display with 24 or 40 characters/line
- 40-button programmable expansion module (40B)
- TAPI application module (APA)
- Range extender to 6,250 feet from cabinet
- LCD 3-line display with 24 or 40 characters/line
- Multi-language capability
- 8 to 148 user-defined buttons
- Soft-keys with navigation buttons
Messaging
Complete Control of Calls and Messages
Efficient communication is critical to winning and retaining customers. The more accessible your employees are to customers, the greater your company's chance for success. Missed messages or delayed message returns can lead to delayed service – maybe even lost customers.
Tadiran Telecom's feature-rich messaging systems are affordable, dependable complements to your Coral® system. With the power and flexibility of unified messaging, users can send, receive and view inbound and outbound calls and messages from any networked PC.
Users enjoy advanced features such as flexible forwarding, silent record, paging, control call forwarding, do not disturb, and central voice mail for networks. Best of all, no additional hardware is required to implement voice mail and automated attendant – everything is internal to your Coral system.
Networking / Voice Over IP
Converged Networks Deliver Company-Wide Benefits
Today's communication challenge is to integrate data networks with voice network features, providing users with capabilities that enhance communications throughout the enterprise. Tadiran meets this challenge with the Coral family of Voice over IP (VoIP) products.
Coral VoIP solutions allow companies to take advantage of the bottom-line benefits of converged networks - lower communications costs, increased productivity, improved customer satisfaction - and do it at their own pace. Whether you have offices in one location or a hundred, Coral VoIP solutions allow you to build on existing network investments so you can evolve to a converged network cost effectively over time.
Call Center (ACD)
Call Center Solutions - Your Lifeline to Your Customers
When it comes to winning and keeping customers, you need to be one step ahead of the competition. Because your call center is the heart of your business, quick response, instant access to customer information and consistent service are critical.
Tadiran's call center solution helps you deliver superior customer service while improving efficiency and containing costs. Our streamlined communications platform delivers sophisticated ACD capabilities designed to meet all your centralized or networked call center needs.
CT Solutions
Coral FlexCT Applications Suite - The power of CTI in flexible solutions.
Coral FlexCT is a comprehensive suite of powerful management and routing tools for controlling and monitoring all call activities in a customer service environment. Coral FlexCT applications are extremely flexible, user-friendly, and cost effective, enabling you to provide advanced assistance tools and to implement customized call handling and routing that make the most of all your customer service resources, wherever they may be.
The Coral FlexCT suite of solutions consists of:
Product Highlights
- Supports and integrates with leading CRM and PIM applications
- Supports all common CTI standards
- Features open architecture, for easy customization and implementation
- Features a modular, building block structure that allows you to customize a solution to meet your unique business requirements and to enhance its capabilities and functionality when demand arises.
- Is fully compatible with our proven Coral FlexiCom PBX platforms.
Coral IPx Office
2005 Product of the year
The Coral IPx Office is designed to provide voice and data communications in a single box. No more finger pointing. You’ll have a single point of contact for support. You’ll have peace of mind that your system components are designed to connect your people and to keep your data flowing. Place one at each location for a network of Coral IPx systems providing seamless continuity in a multi-site organization. But make no mistake; this compact server has the same features as the enterprise-sized Coral IPx that large organizations enjoy.
All the call processing power of a PBX but designed for VoIP. The Coral IPx Office
can accommodate SIP trunks, SIP phones, soft phones, Wi-Fi wireless devices or
Tadiran's FlexIP full-feature telephones. Just as easily it can accommodate traditional interfaces like PRI, T1 and analog.
The compact Coral IPx Office allows you to take advantage of IP telephony without sacrificing the hundreds of leading-edge features you need, such as ACD, contact center capabilities, integrated unified messaging and it even includes your own conference-bridge facilities.
Take the guesswork out of choosing voice components and data
components that work well together. The Coral IPx Office is
designed to provide both voice and data all
day, everyday.
Business Benefits
- Integrated compact package provides both voice and data capabilities. This simplifies the buying process and provides a single point of contact for support.
- VoIP provides the ability for the business owner to have a phone at home, or for remote employees to have the same phone features as those in the office.
- VoIP provides low-cost connectivity between locations of multi-site organizations.
- The powerful Coral IPx features are common on Coral IPx Office and larger Coral IPx systems.
- Standards-based design allows users to choose third-party devices such as video phones, SIP phones, and soft clients.
- Expandable with IP and other telephony interfaces. Adding another IP phone requires no new dedicated hardware ports.*
- Flexible hardware design allows you to make decision later rather than sooner. The Coral IPx has a variety of cards available to support all the common analog and digital trunks and extensions.
Configurations
The Coral IPx Office is easily configurable to meet the needs of a small office or a corporate location. Gateway expansion cards are designed for “hot insertion” so as not to interrupt service.
- Compact 19” rack-mount, 2U chassis
- System supports 150 VoIP end-points
- Support for two PRI or T1 circuits
- Supports up to 12 Analog trunks
- Supports up to 48 digital FlexSet telephones
- Up to 8 analog stations (fax etc.)
- 4-24 channels of voice mail/ UM
- 8 port data switch
- Optional router (NAT, DHCP and Firewall)
- Optional WiFi - 802.11g
Applications
- Small or Medium size business with a single location and 150 or less users, using primarily VoIP devices.
- Multiple sites that prefer to have a standardized voice and data solution at each site providing commonality of use and administration.
- Cost-effective branch office location of a larger organization that needs features and networking and a few local telephone lines.
- Diverse organization who needs a flexible solution and a growth path for expansion.
- Small office using digital telephones with growth plans utilizing VoIP.
* License fees may apply.
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